General FAQs
We answer your questions below!
How Can I Order?
1. General Sales - Any item labelled as 'In Stock' means we've already secured it for you! All you have to do is add to cart and make your order. 2. Subscriptions - Subscribe to one (or more) of our 4 subscription types and you will receive your pins automatically at the beginning of each month. 3. Pick-Up Requests - Visit our 'Make A Request' page, fill out the form and send your request! Once it has been reviewed, if it has been accepted you will receive a payment link. Once paid your items will be picked up during the next collection dates!
Which Disney parks can I request pick-ups from?
Pick-ups are ONLY at Disneyland Paris. We source items from other parks but do not take requests for them, so keep an eye on the site to see if you find something you like!
Do you ship internationally?
Yes! International shipping will be charged at a set price and be posted via UPS.
What happens if you can't find my items?
Once you submit a request and it is accepted we will send you a payment link. If any of your requested items cannot be found in the parks, a refund will automatically be processed for the full price of the item you paid according to your invoice. You will only be refunded for the item/s that are unavailable.
Do you provide proof of purchase?
While we understand proof of purchase, i.e. receipts, are a great way to build trust, we will not be able to provide proof of purchase for any orders as this practise would be unsustainable for us. Your items will be delivered in brand new condition with the original tags still attached unless otherwise specified.
What type of services do you offer?
There are three types of orders you can make! General sales, subscriptions & pick-up requests.
Is there only Disneyland Paris merchandise?
No! Items may be sourced from ANY Disney park around the globe! While we ONLY offer a personal shopping service at DLP, we source items from all of the Disney parks, so listings on our website will be from any!
Do you charge in addition to retail price?
Yes, sourcing the items definitely isn't free and takes our team of fairies a lot of time and energy! We don't charge a pick-up fee like traditional services as we don't want you to feel obliged to spend more than you need, however we have calculated prices for every product according to it's availability, dimensions, retail price and a number of other factors. Our prices are non-negotiable at this time.
How does delivery work?
All items will be posted during the designated postage days during the month. Typically these days fall on the first week of the month but the dates will vary accordingly. Items currently in stock means your items are already secured but will still be posted during the specified postage dates.
Can I request sold out or limited edition items?
Yes! You can request any items from Disneyland Paris. We will review your request and if we are able to fulfil it we will accept and request payment.
Can I cancel my order?
No, once paid all items are non-refundable. For more information please refer to our General Policies below.
Do you accept returns or exchanges?
We do not accept returns or exchanges unless an item has been received significantly damaged due to delivery. We can only accept an exchange or offer a replacement in this circumstance if sufficient photographic evidence has been provided and the delivery service take accountability for the issue. For more details please read our General Policies below.
More questions? Visit our Contact Us page below.