1. Definitions and Interpretation

1.1 Definitions

In these Terms, unless the context requires otherwise:

"Account" means your registered user account on our website

"Business Day" means any day other than Saturday, Sunday, or a UK public holiday

"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession

"Content" means all text, images, data, and other materials on our website

"Customer," "you," "your" means the person who creates an account and/or places orders with us

"Force Majeure Event" means any event beyond our reasonable control (see Section 15)

"Goods" or "Products" means Disney pins, merchandise, and related items we source and sell

"Order" means your request to purchase Goods, confirmed by payment

"Services" means our personal shopping, sourcing, and reselling services

"Subscription" means recurring monthly services (detailed in Subscription Terms)

"Terms" means these Terms and Conditions, as amended from time to time

"We," "us," "our" means Samra Global LTD trading as Samra's Pins

"Website" means www.samraspins.co.uk AND www.samraspins.com

1.2 Interpretation

Headings are for convenience only and do not affect interpretation

References to "writing" include email

"Include" and "including" are not limiting

References to statutory provisions include amendments and re-enactments

2. About Us and Our Services

2.1 Who We Are

We are Samra Global LTD, trading under the name Samra's Pins, a UK registered limited company.

2.2 Our Services

We provide personal shopping and merchandise reselling services for officially sold Disney goods. We source products primarily from Disneyland Paris and other official Disney retailers.

2.3 No Affiliation

We are not affiliated with, endorsed by, or an official retailer of The Walt Disney Company, Disneyland Paris, or any other brands whose products we source. We are an independent reseller.

2.4 Authenticity Guarantee

Items are sourced directly from:

Official Disney Parks (primarily Disneyland Paris)

Authorized Disney retailers

Official Disney channels

We guarantee authenticity only for items sourced through these official channels.

3. Account Registration and Use

3.1 Account Requirement

Due to our monthly consolidation shipping model, you must create an account to purchase from us. Guest checkout is not available.

3.2 Eligibility

To create an account and use our services, you must:

Be at least 18 years of age

Have legal capacity to enter into binding contracts

Provide accurate and complete information

Not be prohibited from receiving our Services under UK law or applicable international law

3.3 Account Creation

When creating an account, you must provide:

Full legal name

Valid email address

Delivery address

Billing address (if different)

Date of birth (for age verification and optional birthday promotions)

Phone number (for delivery purposes)

3.4 Account Security

You are responsible for:

Maintaining the confidentiality of your password

All activities that occur under your account

Notifying us immediately of any unauthorized access or security breach

We are not liable for losses arising from unauthorized use of your account due to your failure to keep credentials secure.

3.5 Account Suspension or Termination

We reserve the right to suspend or terminate your account if:

You breach these Terms

You provide false or misleading information

You engage in fraudulent activity

You abuse our services or staff

We are required to do so by law

4. How to Order

4.1 Order Process

Our ordering system works as follows:

Step 1: Browse and Add to Order

Browse our shop for in-stock items

Submit requests for items not currently in stock

Place pre-orders for upcoming releases

Subscribe to monthly subscription services

Step 2: Items Added to Your Monthly Order

All purchases are consolidated into a monthly order

Your order remains "open" throughout the month

Items are added as you purchase them

Step 3: Order Cut-Off Date

Each month has a cut-off date (communicated via email)

Orders placed after the cut-off date roll over to the following month's order

Cut-off dates may vary based on our Disneyland Paris collection schedule

Step 4: Collection and Shipping

We collect all ordered items from Disneyland Paris

Items are shipped once per month after collection

Tracking information is provided upon dispatch

4.2 Product Availability

In-Stock Items:

Availability shown on the website at time of order

Subject to final availability confirmation

Pre-Orders and Requests:

Subject to availability at official retailers when we attempt to source

No guarantee of availability

Payment does not guarantee availability

Full refund if item cannot be sourced (see Section 6.4)

4.3 Order Acceptance

An order is not confirmed until:

You have paid in full, AND

We have sent you written confirmation (email) acknowledging your order

We reserve the right to:

Reject or cancel any order before or after confirmation

Refuse service to any customer

Limit quantities per customer

Cancel orders if we cannot source items

Order confirmation may take up to 10 Business Days.

4.4 Product Descriptions

We make every effort to accurately describe products. However:

Descriptions and images are for illustrative purposes

Actual products may vary slightly (color, packaging variations by Disney)

Limited edition pins may have production variations

We are not liable for minor differences that do not affect authenticity

4.5 Product Requests

When submitting custom requests:

Provide complete and accurate item details

Include clear reference images

Specify any requirements (edition type, variant, etc.)

Requests are subject to our discretion and availability

5. Pricing and Payment

5.1 Pricing

What's Included:

Item cost (Disney retail price)

Our service fee

VAT (where applicable)

Additional Costs:

Shipping charges (added at checkout, unless you have free shipping benefits)

Any applicable customs duties or import fees (your responsibility)

5.2 Price Confirmation

Prices are confirmed at time of invoicing and payment. Once payment is received, prices are locked and will not change for that order.

5.3 Price Changes

For pre-existing stock and pre-orders:

Prices may change up until you complete payment

We reserve the right to adjust prices for market conditions

Significant price increases will be communicated before charging

5.4 Currency

All prices are in British Pounds Sterling (GBP) unless otherwise stated.

5.5 Payment Methods

We accept:

Credit/debit cards (via Stripe)

PayPal

5.6 Payment Terms

Full Payment Required:

Payment must be made in full before we source or reserve any items

No items will be purchased on your behalf until payment clears

For existing stock, payment required before items are allocated to your order

Payment Processing:

Card payments processed immediately via Stripe

PayPal payments processed immediately

Bank transfers (if applicable) - item sourcing delayed until payment clears

5.7 Failed Payments

If payment fails:

We are not responsible for holding stock

Items may be reallocated or become unavailable

You will be notified and given opportunity to retry payment

If payment fails for subscriptions, order will not be fulfilled (see Subscription Terms)

5.8 Taxes

VAT:

Included in prices for UK customers

EU/International customers: VAT handling depends on your location and order value

Import Duties:

Your responsibility for all non-UK deliveries

We are not liable for customs charges, delays, or seizures

6. Returns

6.1 Your Right to Return (UK/EU Distance Selling Regulations)

For UK/EU Consumers ONLY:

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days from the date you receive the goods, without giving a reason.

This exclusion applies under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, which exempts goods made to a consumer's specifications or clearly personalised. Pre-orders and requests are sourced specifically at your request from Disneyland Paris and therefore qualify as custom orders under this exemption.

How to Exercise Your Right:

Notify us in writing (email to mailbox@samraspins.co.uk) within 14 days of receipt

Return the goods within 14 days of notifying us

Goods must be in original condition, unused, with all packaging and tags

Refund:

We will refund the item cost within 14 days of receiving the returned goods

We may deduct outbound shipping costs (unless goods are faulty)

You are responsible for return shipping costs

Refunds will only be provided after the item's inspection which may take up to 7 working days

Exceptions - You CANNOT return:

Goods that are personalized or made to your specifications

Sealed goods that have been unsealed (if applicable to future products)

Items that deteriorate quickly or are date-sensitive

Subscription boxes already dispatched (see Subscription Terms)

6.2 Cancellations

6.2.1 After We Source Request and Pre-Order Items

Requests and pre-orders are custom orders exempt from the 14-day cooling off period (see Section 6.1). Once items have been purchased on your behalf, cancellations, changes, or refunds are not permitted except:

If we send the wrong item (Section 8.2)

If the item has a confirmed manufacturer defect (Section 8.3)

If we are unable to source the item (Section 6.4)

At our discretion on a case-by-case basis

Your statutory consumer rights for faulty or misdescribed goods are not affected by this section.

6.2.2 Cancellation of In-Stock Items

All sales of in-stock items are final once payment has been made. As in-stock items are allocated to your order immediately upon payment, cancellations are not permitted except:

If we send the wrong item (Section 8.2)

If the item has a confirmed manufacturer defect (Section 8.3)

At our discretion on a case-by-case basis

Your statutory consumer rights under UK/EU law are not affected by this section (see Section 6.1).

6.2.3 Duplicate Orders

If you believe you have accidentally placed a duplicate order, you must notify us in writing at mailbox@samraspins.co.uk within 48 hours of the duplicate payment being made.

If reported within this window and the duplicate item has not yet been dispatched, we will cancel and refund the duplicate order in full to your original payment method within 14 Business Days.

Duplicate order requests made after 48 hours, or where the item has already been dispatched, will not be eligible for cancellation and your standard return rights under Section 6.1 will apply instead.

We reserve the right to determine at our discretion whether an order constitutes a genuine duplicate.

6.3 Order Modifications

Changes to orders (item swaps, quantity changes, address updates):

Before sourcing: Contact us immediately; we will accommodate if possible

After sourcing: Not permitted except in error cases

6.4 Unavailability After Payment

If we cannot source an item after you've paid:

Full refund for the unavailable item(s) within 14 Business Days

No substitutions without your explicit consent

You must place a new order/request for alternative items

7. Shipping and Delivery

7.1 Shipping Schedule

Monthly Consolidated Shipping:

All orders collected from Disneyland Paris on a scheduled monthly trip (1-3 times per month)

Orders shipped once per month after collection

Cut-off dates communicated via email monthly

Dispatch Timeline:

We aim to dispatch within 7 Business Days after final collection cut off

Delays may occur due to unforeseen circumstances

Updates provided if significant delays occur

7.2 Shipping Methods

All shipments sent via tracked courier services

Tracking numbers provided via email upon dispatch

Signature may be required for delivery

7.3 Delivery Timeframes

Estimated Delivery Times (from point of payment):

UK: Up to 90 days

EU: Up to 90 days

USA/International: Up to 90 days

These are estimates, not guarantees. Actual delivery times depend on:

Our monthly collection schedule

Postal service processing times

Customs clearance (international orders)

Force majeure events

7.4 Shipping Costs

UK Addresses:

Standard shipping rate calculated at checkout

Free shipping for Princess and Royal tier subscribers (see Subscription Terms)

International Addresses:

Shipping rate calculated at checkout based on weight and destination

Free shipping benefits apply only to UK addresses

7.5 Customs and Import Duties

Your Responsibility:

All customs duties, taxes, and import fees for non-UK deliveries

Customs clearance delays

Any costs incurred if package is refused or returned due to customs issues

We Are Not Liable For:

Customs delays, fees, or seizures

Packages refused by customs authorities

Additional charges imposed by your country

7.6 Delivery Issues

Failed Delivery Attempts:

If courier cannot deliver, they will leave a notification

You must arrange redelivery or collection

Items returned to sender due to failed delivery may incur additional shipping fees

Incorrect Address:

You are responsible for providing accurate delivery address

We are not liable for failed deliveries due to incorrect address

Address corrections after dispatch may incur additional fees

7.7 Risk and Title

Risk Transfer:

Risk of loss or damage passes to you upon delivery

Once tracking shows "delivered," risk transfers even if you haven't physically collected the item

Title Transfer:

Legal ownership passes to you upon full payment

We retain security interest until payment clears

8. Returns and Refunds

8.1 Consumer Right of Return (UK/EU Only)

See Section 6.1 for your 14-day consumer cancellation rights.

8.2 Our Error (Wrong Item Sent)

If we send the wrong item:

Your Obligations:

Report within 48 hours of delivery

Provide clear photo evidence

Return item within 5 days of our return request

Item must be in brand-new, unused condition with all packaging

Our Obligations:

For items over £30: We provide free return postage label

For items under £30: You may be responsible for return shipping costs

Once we verify returned item is unused and undamaged: full refund or exchange (your choice)

Risk During Return:

If item is lost or damaged in return transit (items over £30): We may retain refund partially or in full at our discretion

If item is lost or damaged in return transit (items under £30): Loss is yours if you arranged return shipping

Exchange Instead of Refund:

We will send the correct item at no additional charge

Subject to availability and if wrong item sent is returned.

8.3 Faulty or Defective Items

If an item has a manufacturer defect:

Your Obligations:

Report within 48 hours of delivery

Provide clear photo/video evidence showing the defect

Provide detailed description of the issue

Our Assessment:

We will review evidence to determine if defect is manufacturer issue vs. damage in transit vs. user damage

Manufacturer defects: You have the right to choose a replacement or refund. If your chosen remedy is unavailable, the alternative will be offered automatically.

Damage in transit: See Section 8.4

User damage: No refund

Examples of Manufacturer Defects:

Pin backing loose or broken (if not due to use)

Printing errors on pin face

Paint defects from production

Not Manufacturer Defects:

Minor variations in production (common for limited edition pins)

Slight colour differences from photos

Normal wear from display packaging

8.4 Damage in Transit

If an item arrives damaged due to shipping, the following applies:

Your Obligations:

Report within 48 hours of delivery

Provide photos of the damaged item AND packaging

Retain all packaging materials as these may be required for any courier claim

Our Obligations:

Where goods arrive damaged, you are entitled to either a replacement or full refund at your choice, subject to:

Photographic evidence confirming the damage occurred in transit and not after delivery

The item being reported within the 48 hour window above

We will pursue reimbursement from the courier on our own behalf separately. This process does not affect or delay your right to a refund or replacement.

Courier Claims:

We will file a claim with the courier service where appropriate. Any reimbursement recovered from the courier is retained by us as we will have already remedied your order.

8.5 Delays and Delivery Timeline

No Refunds for Delays:

Delivery time frames are estimates, not guarantees

We are not liable for postal or customs delays

No refunds or compensation for late delivery unless exceeding 90 days by 30+ additional days

8.6 Change of Mind

Except for your 14-day consumer right of return (UK/EU consumers, Section 6.1):

No refunds for change of mind

All sales are final once items are sourced

8.7 Refund Processing

Timeline:

Approved refunds processed within 14 Business Days of approval

Payment returned to original payment method

Refund Amount:

Item cost as shown on original invoice

Shipping costs refunded only if item was faulty or we made an error

Any coupon/discount deducted from refund if item refunded individually from multi-item order

8.8 Exchanges

Exchanges are available only for:

Wrong item sent by us

Faulty/defective items (at our discretion)

Exchanges subject to availability. If unavailable, refund issued instead.

9. Liability and Limitations

9.1 What We Are Responsible For

We are responsible for:

Providing services with reasonable care and skill

Accurately describing items at time of listing

Sourcing authentic items

Processing orders and payments correctly

Providing working products free from defects

9.2 What We Are NOT Responsible For

After Items Are Dispatched: Once tracking shows "handed to courier," we are not liable for:

Delays in delivery

Damage during shipping (limited to courier reimbursement)

Loss of packages (limited to courier reimbursement)

Customs delays, seizures, or fees

Failed delivery attempts due to recipient unavailability

Disney Product Variations:

Minor production variations inherent to Disney manufacturing

Colour variations between promotional images and actual products (Disney's photos, not ours)

Changes to product design by Disney between announcement and release

Availability changes due to Disney stock levels

Third-Party Actions:

Payment processor failures or delays

Courier service failures beyond our control

Disney Parks stock availability

Customs authority decisions

Your Actions:

Incorrect address provided

Failure to collect package from courier

Refusal of package

Loss or damage after delivery

9.3 Limitation of Liability (Maximum Amounts)

To the Extent Permitted by Law:

Our total liability to you for any loss or damage arising from a single order is limited to the value of that order (i.e., the amount you paid for the items on the invoice).

This limitation applies to all causes of action, including:

Breach of contract

Negligence

Misrepresentation

Any other tort or legal theory

9.4 Excluded Liability

We DO NOT Exclude or Limit Liability For:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Any other liability that cannot be excluded or limited under UK law

9.5 Consumer Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under UK/EU law, including:

Consumer Rights Act 2015 (UK)

Consumer Contracts Regulations 2013 (UK)

EU Consumer Rights Directive (for EU customers)

These Terms do not reduce your legal rights. Our liability limitations apply only to the extent permitted by applicable law.

9.6 Business Customers

If you are purchasing as a business (not a consumer):

Stricter limitations may apply

You acknowledge you are not relying on any statement not explicitly included in these Terms

10. Intellectual Property

10.1 Disney Trademarks

All Disney-related trademarks, logos, and characters are the property of The Walt Disney Company. We do not claim any ownership or affiliation.

10.2 Our Website Content

Our website content (text, images, logos, design) is owned by us or licensed to us. You may not:

Copy, reproduce, or republish website content without permission

Use our branding, logos, or materials for commercial purposes

Scrape data from our website using automated tools

10.3 Product Images

Product images may be sourced from Disney promotional materials (used for identification purposes only)

Our own photography is copyrighted

You may not use images from our website for resale or commercial purposes

10.4 User Content

If you submit content to us (reviews, photos, testimonials):

You grant us a non-exclusive, royalty-free license to use, display, and promote your content

You confirm you own the content or have permission to share it

We may edit or remove content at our discretion

11. Privacy and Data Protection

11.1 Privacy Policy

Our collection and use of your personal data is governed by our Privacy Policy.

By using our services, you acknowledge you have read and understood our Privacy Policy.

11.2 Data We Collect

For order processing, we collect:

Name, email, phone number

Billing and delivery addresses

Payment information (processed securely by Stripe/PayPal)

Order history and preferences

Date of birth (for age verification and optional promotions)

11.3 Marketing Communications

See our Marketing and Communications Policy (footer) for details on:

How we use your information for marketing

How to opt in or opt out

Your rights regarding marketing communications

11.4 Account Data

You can access, update, or delete your account data by:

Logging into your account settings

Contacting us at mailbox@samraspins.co.uk

Submitting a data access request under GDPR

12. Subscriptions

12.1 Separate Subscription Terms

Subscription services (Mystery Pin Subscriptions, Full Release Subscriptions) are governed by our Subscription Terms and Conditions (Footer)

12.2 Key Subscription Points

Monthly recurring billing

Opt-out required before monthly cut-off date

Non-refundable once payment processes

Different tiers with different benefits

See full Subscription Terms for complete details.

13. Prohibited Uses

You agree NOT to use our services or website for:

13.1 Unlawful Activity

Any illegal purpose

Violating any laws or regulations

Infringing intellectual property rights

13.2 Harmful Activity

Spreading malware or viruses

Hacking or attempting to breach security

Interfering with other users' access

13.3 Commercial Misuse

Reselling our services without authorization (you may resell items you purchase, but not our shopping service)

Using automated tools to scrape data

Creating multiple accounts to circumvent limits

13.4 Abusive Behavior

Harassing or abusing our staff

Submitting fraudulent orders or chargebacks

Providing false information

13.5 Consequences

Violation of these prohibitions may result in:

Account suspension or termination

Cancellation of orders without refund

Legal action

Reporting to relevant authorities

14. Dispute Resolution

14.1 Informal Resolution

Before taking formal action, please contact us at mailbox@samraspins.co.uk to resolve the issue. We aim to respond within 5 Business Days and resolve issues within 30 days.

14.2 UK Consumers - Alternative Dispute Resolution

UK/EU consumers can access Alternative Dispute Resolution (ADR):

Retail ADR: https://www.retailadr.org.uk/

Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/ (for EU customers)

ADR is voluntary, and we will consider participation on a case-by-case basis.

14.3 Governing Law

These Terms are governed by the laws of England and Wales.

14.4 Jurisdiction

For Consumers:

You may bring claims in your local courts (UK, EU, or other jurisdiction)

We will only bring claims against you in your local courts

For Businesses:

Both parties submit to the exclusive jurisdiction of the English courts

15. Force Majeure

15.1 Definition

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:

Natural disasters (fire, flood, earthquake)

War, terrorism, civil unrest

Government actions, regulations, or restrictions

Strikes, labor disputes

Pandemics or public health emergencies

Supplier failures

Telecommunications or internet failures

Disney Parks closures or restricted access

15.2 Effect

During a Force Majeure Event:

Our performance obligations are suspended

We will notify you as soon as reasonably possible

Timelines are extended by the duration of the event

No liability for delays or non-performance during this period

15.3 Cancellation

If a Force Majeure Event lasts more than 60 days, either party may cancel affected orders. Refunds for items not yet sourced will be processed within 14 Business Days.

16. Changes to Terms

16.1 Right to Modify

We reserve the right to update or modify these Terms at any time.

16.2 Notification

Material Changes:

30 days' notice via email and prominent website notice

Changes take effect after notice period

Minor Changes:

Updated "Last Updated" date

Posted on website

16.3 Acceptance

Continued use of our services after changes take effect constitutes acceptance of updated Terms.

16.4 Subscription Terms Changes

Changes to Subscription Terms: See Subscription Terms for details on how subscription changes are handled (opt-out required before next billing cycle).

17. General Provisions

17.1 Entire Agreement

These Terms (together with Privacy Policy, Marketing Policy, and Subscription Terms) constitute the entire agreement between you and us, superseding all prior agreements or understandings.

17.2 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full effect.

17.4 Assignment

You may not transfer or assign your rights or obligations under these Terms without our consent

We may assign or transfer our rights and obligations at any time (e.g., in case of business sale)

17.5 No Partnership

Nothing in these Terms creates a partnership, agency, or employment relationship between you and us.

17.6 Third-Party Rights

No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

17.7 Survival

Provisions that by their nature should survive termination (liability limitations, indemnification, dispute resolution) will survive termination of these Terms.

18. Contact Us

Questions or Concerns:

Email: mailbox@samraspins.co.uk

Registered Company: Samra Global LTD

Registered Address: 128 City Road London

Company Registration Number: 16152900

Response Times:

General inquiries: 5 Business Days

Order issues: 3 Business Days

Urgent matters: 24-48 hours